Returns

• Can I return only top or bottom of the pajamas?

  We are sorry that we do not accept returns or exchanges of only pajamas' top or bottom.

• Can I return the item to your warehouse, office, or physical store?

  We currently do not accept return methods other than our standard return procedure. Please follow our return process so we can help you out as quickly as possible.

• Can i send the return without contacting you?

  Note: Please make sure that you contact us first and will return the package to our agreed return address. Or it will affect the processing of your return. We do not accept returned items that were sent back by you directly without checking with us first.

• Do you provide free return labels?

  We currently are unable to offer a free returns service, so return shipping must be made at your own cost. To ensure a successful return, please return using a standard shipping service that provides tracking.

• How can I get the refund for my return?

  Depending on the refund option you choose, refunds will be issued to your original account or as a coupon, which you can use to shop on SilkSilky.com. Please note that purchases made with coupons can not be returned or exchanged.

• How do I get a refund if I paid with Afterpay?

  Once our Customer Care Team has processed your return, your updated invoice should be visible in your Afterpay portal. If you’ve returned part of your order, your Afterpay payment schedule will be adjusted. You should expect to receive your refund from AfterPay within 10 business days. For more i...

• How do I make a return?

  We accept returns postmarked within 30 days of the original purchase date. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange. The following items cannot be returned, refunded or exchanged : ① Items On Clearance, ② Used Products (pajamas/accessorie...

• I received the wrong item. What should I do?

  We always want to ensure that we get you all your faves! If we made a mistake and sent the wrong item, don't worry - we'll make it right! Incase you receive the wrong item, please get in touch with us and we'll try and sort it out for you as soon as possible. Make sure to include the information ...

• I've received a damaged or defective item. What should I do?

  We take pride in the quality of our pieces and if it's anything less than great, we want to make it right. Incase you receive a damaged or defective item, please get in touch with us and we'll try and sort it out for you as soon as possible. Make sure to include the information below: Your order...

• I've sent out my return package. Now what?

  Awesome! Once you've sent out your return package, please provide the proof of shipment and tracking number to us. Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.

• What happens if a refund goes to a closed/cancelled account?

  Refunds are credited to the original form of payment. If your bank account has closed since you've made the purchase, you will need to contact your bank directly for information on how to receive the funds. Tips: Before making a purchase, please carefully review your payment information and doub...

• What should I do if my package is missing an item?

  If you've received a package with an item missing, it's most likely one of two things: To get your orders to you as fast as possible, some orders may arrive in separate packages. Check your confirmation email to see if your order will arrive in multiple packages. If you have not received your en...

• What would make my order ineligible for returns/exchanges?

  For hygiene purposes, worn clothes cannot be refunded, unless there is a quality issue. Return/exchange request made over 30 days time frame cannot be refunded. Only orders purchased on SilkSilky.com can be returned; we cannot refund or exchange any items purchased from any third party vendors or...

• When will I be refunded?

  We will endeavor to process returns or exchanges within two weeks of receipt of your item(s). We would refund to your original payment method. That's to say, if you used PayPal to pay, we would refund to your PayPal. Refunds cannot be returned to alternate cards or different forms of payment. Ple...

• When will the exchanged items be shipped out?

  For exchange, the new items will be processed within 5 business days of receipt of your item(s). And for the estimated shipping time, please refer to the shipping time for the normal orders.

• Where should I send my returns?

  Once you submit your request for return, we will send you the return address. Please ONLY ship it to the return address that we provide and not to the address on your original package or your return will not be received.

• Why am I being asked to authorize my order?

  Detailed personal information may be required to authorize your order. If you have been asked to authorize your order it has been randomly selected and placed on hold by our fraud prevention team for further verification. It is our responsibility to protect our shoppers from any unwanted billings...

• Why do I still not get my refund yet?

  Please send your shipment receipt and send us the tracking number via email too so we can follow up with the carrier if it goes missing. Your return&exchange process might be delayed if you don't send the tracking information. In addition, we need to confirm the condition of the returned item...