What would make my order ineligible for returns/exchanges?

For hygiene purposes, worn clothes cannot be refunded, unless there is a quality issue.
Return/exchange request made over 30 days time frame cannot be refunded.
Only orders purchased on SilkSilky.com can be returned; we cannot refund or exchange any items purchased from any third party vendors or websites. Please be aware that there are counterfeit SilkSilky items sold on unauthorized platforms. If you are unsure, you can clarify with our Customer Care Team to ensure you are buying a legitimate SilkSilky item.
We are unable to accept returns or exchanges on any gifted items as we are only able to refund to the original source of payment. We appreciate your understanding.