Orders
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9. Will I be charged a customs tax?
All orders are shipped duty-paid to ALL parts of the world. If you get hit with a bill for import duty, Send it to us and we’ll pay it. -
Yes, SilkSilky Ships to most countries and regions worldwide and will provide you with the tracking information after your order ships out. Please kindly noted that P.O. Boxes and military addresses (APO, FPO) cannot be delivered. Any Questions, please feel free to contact our Email services@silk...
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How can I find my order information?
You can log into your account on our website to view your order history. You can also review order information in the confirmation email that was sent to you at the time of purchase. For further assistance, feel free to reach out to our Customer Care Team. -
The first thing to do is send us an email services@silksilky.com with all the necessary information stating you wish to cancel your order. We cannot cancel orders which have been shipped out. In other words, once you receive our shipment notice, the order cannot be canceled. Then please wait for ...
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How do I modify my billing address?
Please note that we only need shipping address for order delivery. Nothing will be sent to billing address. So you do not have to modify your billing address. -
How do I modify the items in my order?
Contact services@silksilky.com as early as possible to make the changes. Please be noted that one can not make changes to the order once the order ships. -
After the order ships out, you will receive a shipment email with the tracking number provided. If you have not received an email about your order being shipped within 2-5 business days of the date you placed your order then please contact services@silksilky.com for further assistance.
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How do I use coupons or gift cards?
To use a coupon code or a gift card, enter it into the "Gift card or coupon" field during checkout and click “Apply. Please note that each code can only be used once. Discounts cannot be combined with other promotions. -
How long will it take my order to arrive?
We typically ship your order within 1-3 business days. Shipping usually takes 3-5 business days (Express) or 7-14 business days for USA,Canda and 12-18 business days for other countries.Your order will arrive within below delivery estimates based on your location and selected shipping speed. A tr... -
I placed an order on your website but I can’t see it in my account when I log in, why is that?
The reason for this is because you used our express checkout feature which allowed you to pay for your order without logging into our website. Since our ordering system has no way of knowing which account to associate your order with if you don’t log in, it cannot put the order on your account. -
What Shipping Mehtods are available?
For free/standard shipping, we use your local postal service such as USPS, Royal Mail and LePost. For express shipping, we use parcel shippers like DHL, UPS or FedEx depending on your location. -
Why didn't I get an email about my order being shipped?
Our shipping notification email is sent out automatically by our ordering system once your order has been shipped out. If you did not receive an email, you may have entered your email incorrectly or it could have sent to your spam folder. It normally takes 1-2 business days for us to process your...