Delivery
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Can I have my order redirected to a different address?(shipped)
Please note that once your order has been shipped and in transit, we will not be able to update the shipping address. If the original address is a valid address, the parcel will be delivered there. You can contact your local post office when it arrives there, to see if they are still able to forw... -
Order Amount: 0-US$59: Shipping cost is US$8.95, shipping time is around 8-14 bisiness days (most countries). Order Amount: US$59 - US$99: Shipping cost is FREE, shipping time is around 8-12 bisiness days (most countries). For express delivery and other details, please click here>>
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How to change my shipping address?
Please email us at services@silksilky.com first to submit your ‘changing address’ request. Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information inclu... -
If my order is delayed, what should I do?
If you didn’t receive your package within the time frame of the shipping method you selected, please feel free to contact our Customer Care Team. We'll be more than happy to help! For more information of shipping time, please click here. -
My Package went missing. Help!
We are not responsible for lost or stolen packages if the courier has marked the package as “Delivered.” However, we'd be happy to assist you with your lost order. Please check with your household members or neighbors to see if anyone may have received the package. This is usually how they find t... -
What can cause delays on my order?
The most common factors may cause to the delay are as following: Misspelt, incompleted ,or outdated address when the carrier fails to delivery the package. Unforeseen circumstances at the local post office, postal strikes, customs clearance , or weather. The carrier may take 1-2 business days to... -
What should I do if I never received my order?
Please verify all of your shipping details were correct. If you find that your details were filled out incorrectly or need further assistance, please contact our Customer Care Team with the order number and we'll be happy to help. -
Why is the tracking number not working?
When we ship our packages to you, there might be no immediate updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility, it will update. It may take a couple of days to see any activity once the order is shipped out from our comp... -
Will I be charged a customs tax?
All orders are shipped duty-paid to ALL parts of the world. If you get hit with a bill for import duty, Send it to us and we’ll pay it.